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s4kalPM
#1
Server can not be scanned
Dec 26, 2021 10:04 AM
Joined: Apr 29, 2014
Posts: 9
Hello, i have a cs:go server and the server has not received a scan for 2 hours.

Game: Counter Strike Global Offensive
Ip : 89.40.104.120
Port: 27015
Mode: Cometitive

Waiting for reply
chimaera500PM
#2
Dec 26, 2021 10:22 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4112
The server is scanning normally
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zerielro2PM
#3
Dec 26, 2021 6:35 PM
Joined: Oct 08, 2017
Posts: 7
Hello our server https://www.gametracker.com/server_info/31.186.250.228:7777/
is currently not appearing in the server rankings for Red Orchestra 2. I don't think its been deranked or banned but for the last 3 days gametracker has not been recording players despite the server running normally at full capacity.

Edit:
Our other server https://www.gametracker.com/server_info/185.107.96.131:7777/ is also missing despite running normally.
chimaera500PM
#4
Dec 27, 2021 6:42 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4112
Other Red Orchestra 2 Servers are being scanned correctly.
No changes have been made to Gametracker scanners.
There are no current issues with Gametracker scanners.

You must therefore look to changes in your servers (patches/configuration), host provider, firewall settings etc.

See: My server will not add or shows as down, what should I do?

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zerielro2PM
#5
Dec 27, 2021 2:14 PM
Joined: Oct 08, 2017
Posts: 7
We have looked at our server configuration and discussed the issue with our host provider. We feel certain there is an issue with the scanner which seems to be occuring with other users' servers as well.
zerielro2PM
#6
Dec 28, 2021 3:43 PM
Joined: Oct 08, 2017
Posts: 7
Hello our server is not being scanned. Our servers are
https://www.gametracker.com/server_info/31.186.250.228:7777/
https://www.gametracker.com/server_info/185.107.96.131:7777/
https://www.gametracker.com/server_info/185.107.96.112:7777/

The servers are up running normally. None have had any configuration changes recently. Our providers have stated all is good from their end and it must be from Gametracker end that an issue is occuring with your scanner.

This is what I see on manage tab https://i.imgur.com/gN0UblK.png - if I manually scan the server this way it will correcly get the map and number of players but will not automatically scan from that point on.
chimaera500PM
#7
Dec 28, 2021 4:37 PM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4112
There are no changes to Gametracker scanners.
1. Check your firewall settings
2. Check your ISP is not mistakenly blocking GameTracker scanner IP addresses
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zerielro2PM
#8
Dec 28, 2021 9:40 PM
Joined: Oct 08, 2017
Posts: 7
1. No problems with Firewall settings, no changes.
2. ISP is not blocking any of those IP addresses.

Please check if there is any problems with your scanners.
chimaera500PM
#9
Dec 29, 2021 10:23 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4112
All Frankfurt based servers by nfoservers.com (reported to us) are now scanning correctly.

Gametracker has made no changes.

It seems the ISP or routing issue in/near Frankfurt has been resolved locally.


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You must use the forums please.

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