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rapadant_networksPM
#1
Need help claiming a server
Mar 23, 2018 11:20 PM
Joined: Jun 28, 2017
Posts: 13
basically I run 4 servers off of a single IP atm and 3 of them I claimed perfectly fine. however the 4th doesn't seem to want to let me claim it even tho the name was set to GameTrackerClaimServer. all the correct info was given, no network ports being blocked or anything like that, server is up and online as normal. it simply won't claim. is there any way since I can prove that these other 3 are claimed by me to get the 4th manually claimed to my account?
-Rapadant Networks-
chimaera500PM
#2
Mar 24, 2018 2:13 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4107
We do not assign server owners.
If you are having a problem with claiming your server, then either
- there is a problem with the server or;
- you have made an error somewhere/how or;
- there is a bug in the claim process.

The last option being the least likely, but cannot be ruled out completely.

Unfortunately "it simply won't claim" isn't sufficient information to allow an analysis.

What error message did you receive, and at what point in the process?

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rapadant_networksPM
#3
Mar 24, 2018 10:42 AM
Joined: Jun 28, 2017
Posts: 13
all servers are on a single IP with different ports open, each one open to the public and able to join them as normal. I set server 1 2 and 3 to hostname "GameTrackerClaimServer" server 1 was claimed perfectly fine, server 2 was also claimed perfectly fine, server 3 however would not claim. the error I got was "we are unable to confirm that your server name is GameTrackerClaimServer" I tried multiple times verifying that there was no miss spellings, no network issues or any other issue on my end that would cause this sort of thing.

It would be much easier if you could just add it to me as the other 2 being successful is proof enough that I own all of them and they are all on the same machine which I can provide an invoice from my host aswell. Would make this sort of issue a no brainer to fix :/ also not as difficult to fix either. there is literally nothing that could be causing the issue what so ever with claiming this server on my end of things.
-Rapadant Networks-
chimaera500PM
#4
Mar 24, 2018 8:27 PM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4107
It might be easier for you, but it is not physically possible for me to do it.

You have not confirmed that the server name change actually showed on the Gametracker server page. Often a server will not claim until the name is visibly changed.

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rapadant_networksPM
#5
Mar 25, 2018 6:28 PM
Joined: Jun 28, 2017
Posts: 13
is there a way to make if forcibly query instead of on a timmed loop then?
-Rapadant Networks-
robbi3PM
#6
Mar 25, 2018 7:08 PM
Joined: Oct 16, 2013
Posts: 13
rapadant_networks wrote:
is there a way to make if forcibly query instead of on a timmed loop then?


Only if the server is already claimed as yours, you have a DNS specified for the IP, and you change the query port from the Manage page.
chimaera500PM
#7
Mar 26, 2018 5:10 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4107
evo-robbie wrote:

Only if the server is already claimed as yours, you have a DNS specified for the IP, and you change the query port from the Manage page.


Substantively correct.
There is no practical way to force the process.

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rapadant_networksPM
#8
Mar 27, 2018 7:00 AM
Joined: Jun 28, 2017
Posts: 13
Will there be in the future? Seems a bit odd to not have one. makes things especially easy for your staff to easily solve issues in just a few clicks.
-Rapadant Networks-
chimaera500PM
#9
Mar 27, 2018 7:23 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 4107
Or you could just wait for it to update.

If there is an issue with the server correctly reporting a name change when scanned 'normally', then no amount of 'forcing' will change that. It would be exactly the same scanning procedure used.

It is very rare for correctly configured servers on good network connections to take more than 5-6 minutes (10 in the most extreme cases) to be scanned and record the temporary name change, at which point the ownership claim can be made.

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Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

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