Vultr.com - Instant Cloud Server Deployment
GAMETRACKER FORUMS
Forum Home > General Help > Lost rank due IP change.
senarisPM
#1
Lost rank due IP change.
Oct 04, 2017 11:39 AM
Joined: Feb 04, 2009
Posts: 11
Had this server on gametracker:
> https://www.gametracker.com/server_info/ts.indungi.ro:9987/

Which is linked to this one:
> https://www.gametracker.com/server_info/93.119.24.8:9987

And i've changed the IP of the dns TS.INDUNGI.RO
> And gametracker added a new server instead: https://www.gametracker.com/server_info/164.132.220.100:9987

For like 4-7 years... Yesterday we've changed the ip of the server and we've lost our rank on GameTracker and the stats as well.

The server was linked with a DNS, however the rank was lost.



What is the issue?
Last edited by: senaris Oct 04, 2017 11:58 AM
senarisPM
#2
Oct 04, 2017 11:41 AM
Joined: Feb 04, 2009
Posts: 11
The server was not banned. It was re-ranked on a new IP Address which belongs to the new server.
chimaera500PM
#3
Oct 05, 2017 6:08 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 3392
You have made a mistake somewhere.

I suggest that you go to your original server;
https://www.gametracker.com/server_info/93.119.24.8:9987/manage

and confirm that you have in fact entered the correct dns name.

Gametracker does not create new server pages when you change the IP address of your dns name.
Someone else has added it.

You may wish to consider taking ownership of the 'new' server https://www.gametracker.com/server_info/164.132.220.100:9987 and deleting it;
Or you could at least confirm that the new server has the correct dns name entry, once you have claimed it.

In the worst case, once you have claimed the new server, your rank will build naturally to approximately its previous level in about 7 days.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help
senarisPM
#4
Oct 05, 2017 8:48 AM
Joined: Feb 04, 2009
Posts: 11
As u suggested, i was on the old server and checked the DNS entry:
> https://i.imgur.com/MyZrcre.png [It's correct]

I've claimed the 'new' server.

https://www.gametracker.com/server_info/164.132.220.100:9987/manage/
- Clicking DELETE as u suggested

Now:
https://www.gametracker.com/server_info/ts.indungi.ro:9987 - Appears that it does not exist in Gametracker Database

But this still does: https://www.gametracker.com/server_info/93.119.24.8:9987

Current result:


The DNS is correct and pointing to the 'new' server:

C:\Users\Senaris>ping ts.indungi.ro
Pinging ts.indungi.ro [164.132.220.100] with 32 bytes of data:


TeamSpeak connects via dns:
<15:51:36> Trying to resolve hostname ts.indungi.ro
<15:51:36> Trying to connect to server on ts.indungi.ro
<15:51:36> Nu trebuie neaparat sa detii un Canal Permanent pentru tine si prietenii tai, intodeauna poti crea singur un Canal Temporar, click dreapta pe TS.INDUNGI.RO [Indungi Romania] [Apare ca un simplu canal] &amp;amp;amp;amp;amp;gt; click pe Create Channel Modifica casutele libere in asa fel incat sa fie pe placu tau si click OK.
<15:51:37> Connected to Server: "TS.INDUNGI.RO [Cuz we have stripez powah!]"

Or via ip:
<15:52:04> Trying to connect to server on 164.132.220.100
<15:52:05> Nu trebuie neaparat sa detii un Canal Permanent pentru tine si prietenii tai, intodeauna poti crea singur un Canal Temporar, click dreapta pe TS.INDUNGI.RO [Indungi Romania] [Apare ca un simplu canal] &amp;amp;amp;amp;amp;gt; click pe Create Channel Modifica casutele libere in asa fel incat sa fie pe placu tau si click OK.
<15:52:05> Connected to Server: "TS.INDUNGI.RO [Cuz we have stripez powah!]"

chimaera500PM
#5
Oct 05, 2017 8:51 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 3392
DNS name IP addresses are updated once every 24 hours.
If the server can not be located, then the dns derived IP is updated more often.

We need to wait a couple of hours (maybe more, maybe less) to see if it picks up the change.

It has always work for me, but it is not 'instant'.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help
senarisPM
#6
Oct 05, 2017 8:55 AM
Joined: Feb 04, 2009
Posts: 11
Ok, so time is the essence here.

However i see there's a problem within your system, because if someone else adds the server again in the gametracker, we'll need to have again this conversation.

As it looks, you can add the server via DNS and a new page would be created for the new IP.

You really can't update manually the IP of the server since it's the same DNS? It's almost 3 days now.
senarisPM
#7
Oct 05, 2017 9:09 AM
Joined: Feb 04, 2009
Posts: 11
chimaera500PM
#8
Oct 05, 2017 9:09 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 3392
Development is aware of the current issues with the dns feature.

If you add the new server you will most likely lose your rank and any stats.

But, as I said above; your rank will build naturally to approximately its previous level in about 7 days.

I would wait for a bit.
Did you check if the 'new' server (that you deleted) used the IP or the dns?


Edit:
Ahh - you beat my post.

Glad to see it worked.
It appears that the added server was blocking the update.
I will inform the developers about this thread.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help
Last edited by: chimaera500 Oct 05, 2017 11:30 AM
yrangari85PM
#9
Nov 06, 2017 10:54 AM
Joined: May 04, 2017
Posts: 1
Game name counter strike condition zero
We just changed our host and renamed server name from BlackHawX Ip-139.59.23.133:27030 to NightHawX Ip-216.10.243.4:22222 and uploaded from plz help i need back my rank
chimaera500PM
#10
Nov 06, 2017 11:34 AM
GAMETRACKER MODERATOR Joined: Jul 14, 2009
Posts: 3392
yrangari85 wrote:
Game name counter strike condition zero
We just changed our host and renamed server name from BlackHawX Ip-139.59.23.133:27030 to NightHawX Ip-216.10.243.4:22222 and uploaded from plz help i need back my rank

There is no way to assign rank.
It must be earned.
Rank is based upon statistics gathered and summarised over time.

These are two physically different servers and rank can not be transferred.

It may be still possible for you to consider using the dns option explained here;
How do I migrate player stats or rank between server pages?

Your other option is to migrate player statistics to the new server, as explained in the same link, but it is not possible to migrate rank. To retain rank, you must use the dns option.

__
I am a community user. I do not reply to private message requests for support.
Hint: I do not accept (or reply to) personal requests for re-ranking or unbanning.
You must use the forums please.

Links:
Forum Guidelines | Reporting abuse | Guides & FAQs | General Help