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xns_xdxwPM
#1
server doesn't show up
Jan 20, 2014 8:06 PM
cancer Member - Joined: Nov 17, 2013
Posts: 26
not sure what happened, was playing stalwart with others then it looked like server crashed. ie shots not coming out, people running into walls, etc. left to eat dinner, when i came back 2/3 of the servers on my favs list show up as n/a. website clearly shows server is up and running, but no matter how much i refresh, server always shows up as n/a. tried restarting UT which didn't solve the issue. also restarted computer, still nothing. lastly turned off my antivirus and searched again thinking it may have blocked it for some unknown reason. but still nothing. server shows up in list of invasion servers, but with n/a listed for ping.
cancer - EM | JEB - Gen | 91/30 - WM | nx2k - MM
muirPM
#2
Jan 20, 2014 8:14 PM
Muir Member - Joined: Nov 24, 2013
Posts: 36
This happened to me the other day playing with a bunch of people. Except the server was up and working within 5 minutes. It never went down for anyone else playing at the time.
xns_xdxwPM
#3
Jan 20, 2014 8:15 PM
cancer Member - Joined: Nov 17, 2013
Posts: 26
ill check back later. still hasn't shown back up yet.
cancer - EM | JEB - Gen | 91/30 - WM | nx2k - MM
muirPM
#4
Jan 20, 2014 8:16 PM
Muir Member - Joined: Nov 24, 2013
Posts: 36
That's weird. We still managed to win the map after you left.
jefejefejefePM
#5
Jan 20, 2014 9:01 PM
Jefe Co-Owner - Joined: Jul 05, 2010
Posts: 408
That's really strange. Maybe it was a problem with the master server? Were you able to connect when it said N/A? Or maybe it's related to the lag issues (not seeing shots, monsters) that sometimes affect some people during a match but not others. Perhaps Gameserver's connection to certain ISPs is bad at times? I don't know. They host a lot of servers, so it would make sense that if there was a problem at their datacenter, it would affect several servers at the same time.

DC is showing up in the favorites/browser for me right now though.


My Youtube|Steam|Skins|Downloads|Music Mod|Invasion Server|Mario Kart Tracks
jefejefejefePM
#6
Jan 20, 2014 11:33 PM
Jefe Co-Owner - Joined: Jul 05, 2010
Posts: 408
I submitted a trouble ticket and this is what Game Servers staff told me:


GSStaff wrote:
I took a look at the machine but I wasn't able to find anything of interest. Our traffic logs do not indicate there was a denial of service attack affecting the machine, either.

If this does happen again, please ask the users to take a trace route to the server IP in question. I suspect there may have been some temporary routing difficulty between some end users and the machine. That being said, normally when/if this happens, we will see a good number of similar or related complaints and this has not been the case.


Here are instructions to do the traceroute:

GSSTaff wrote:
Please Note:

Please execute the following steps and give us your traceroute so we can debug your problem:
Step 1. Start->run and then type in 'cmd' in the box.
Step 2. Type 'tracert 68.232.165.172' in the window.
Step 3. Cut and paste the information back on this ticket.
Note, if you cannot cut and paste, right click on the window's title bar, choose Edit then Select All. Right click the title bar again and select Edit then Copy.


Do this the next time you have extreme lag and can't see monsters/shots or can't see the server in the server browser. Send it to me as a PM, and I'll forward the info to GS. Include the time and date, map played and wave number.

My Youtube|Steam|Skins|Downloads|Music Mod|Invasion Server|Mario Kart Tracks
Last edited by: jefejefejefe Jan 20, 2014 11:48 PM
xns_xdxwPM
#7
Jan 21, 2014 8:26 AM
cancer Member - Joined: Nov 17, 2013
Posts: 26
i was not able to connect at all while it said N/A under server ping. information for server wasn't available and the name had zzz disasterous zzzz cons . just checked and it's working this morning. it was very strange. one thing i noticed is the only servers affected were ones with colors in their name. any server without colored names stayed on my fav list. the ones with colors all showed N/A under ping. thanks for looking into it jefe. ill traceroute next time i have this issue. although it probably had something to do with my ISP.
cancer - EM | JEB - Gen | 91/30 - WM | nx2k - MM
treloarPM
#8
Apr 07, 2014 10:08 PM
[DC]Treloar Member - Joined: Dec 02, 2013
Posts: 130
Here's mine for the hell of it, I put private where I don't want people to know my gateway/ip

[EDIT: I said PM this info - Jefe]

Trace complete.

Bizarre how the ping goes up then down in sydney.

Is there some way to specify the route my PC takes?

I used http://www.ip-tracker.org/locator/ip-lookup.php to see the screwed up way my connection get to the server and it's anything but direct from what I can see.
Last edited by: jefejefejefe Apr 08, 2014 4:29 AM
jefejefejefePM
#9
Apr 08, 2014 4:29 AM
Jefe Co-Owner - Joined: Jul 05, 2010
Posts: 408
I submitted your info the gameservers.
My Youtube|Steam|Skins|Downloads|Music Mod|Invasion Server|Mario Kart Tracks
jefejefejefePM
#10
Apr 15, 2014 12:50 AM
Jefe Co-Owner - Joined: Jul 05, 2010
Posts: 408
This is what they replied yesterday:

Hello,

There is no way to change your route, unfortunately. There is likely an issue closer to you that is causing the trouble, and that will translate to the rest of the route.

The routing is determined by the routers themselves based upon real time information of 'best possible route' details.

Best doesn't always mean shortest, it can mean 'only active' or 'non-congested' route, which may increase latency, but will ensure service stays functional

Thanks,

Zachary Williams
http://www.gameservers.com/
Frag. Not Lag.
My Youtube|Steam|Skins|Downloads|Music Mod|Invasion Server|Mario Kart Tracks
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