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sabuPM
#1
Name Change Problems
Mar 18, 2011 2:42 PM
Joined: Sep 2007
Posts: 6
hello some people in our gaming team are having problems with thier names.once they have gotten their big tags when they add them to their name and remove the small tags.it seems gametracker still keeps tracking them with thier old name.
all of the people envolved who have changed their the name shows correct in the server yet when they look at it in the server stats it is still registering them in their old name not the one they use now.
is thier a reason for this?do we have to get them to make a special name while they are just a recruit for us so that it reads right once they are promoted to big tags?(seeing the big tags and little tags are just different in size)
some people dont care about score or hours they have played they just would really like their names to be right when other people visit our game tracker page to show their actual team names.
i hope for a reply soon ty for all the work you all do at gametracker stay safe and happy gaming!
burnPM
#2
Mar 18, 2011 3:19 PM
GAMETRACKER ADMIN Joined: Sep 2006
Posts: 8574
GameTracker tracks players by alias. If a player's name is "Bob" you will have to look at the player profile for "Bob" to see stats. If the player changes to "Bob-CLAN" you will have to look under this new profile for stats.

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sabuPM
#3
Mar 19, 2011 11:47 PM
Joined: Sep 2007
Posts: 6
so what i am saying about my problem is that on ourn halo server and killing floor server recruits who had the tags as gRd and that are now big tag members with the tags of GrD are still showing on gametracker as small tags not as their big tags.
they have searched our game tracker for each game and it only shows thier small tags.they havent used aliases just the name with thier new big tags which in turn ony has letter changes.
but yet when they add nicknames they find their new tagged names as being right just not on the score/hours played on the actual server activity list.
i hope that clarified what i was asking in the first post ty for all the help stay safe happy gaming.
burnPM
#4
Mar 20, 2011 8:40 AM
GAMETRACKER ADMIN Joined: Sep 2006
Posts: 8574
Try reseting stats for those select aliases. Since there is no change in characters, it is probably recorded the same. The first alias form that is played under is the form that is saved in the player stats.

Due to the volume of PMs I receive, I do not provide support via PM. We have community forums for most support requests. If it's truly confidential, please do PM me.

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sabuPM
#5
Mar 20, 2011 4:38 PM
Joined: Sep 2007
Posts: 6
i did delete thier stats and everything.when they started playing again it registered it as same small tags name even though in game and on steam it is the large tag.
if i get them to delete thier gametracker account for awhile then redo it do you think that would help?we are just wanting things to match our players.ty again for your reposts stay safe happy gaming.
burnPM
#6
Mar 20, 2011 5:40 PM
GAMETRACKER ADMIN Joined: Sep 2006
Posts: 8574
They don't need to delete their gametracker accounts.

Can you post links to example players that were reset, the user started playing with different capitalization, and then it continued to track under the old character casing?

Due to the volume of PMs I receive, I do not provide support via PM. We have community forums for most support requests. If it's truly confidential, please do PM me.

GameTips: CS:GO | Minecraft | TeamSpeak 3 | Ventrilo

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sabuPM
#7
Mar 20, 2011 6:30 PM
Joined: Sep 2007
Posts: 6
np the server is a killing floor server here is the link to that page http://www.gametracker.com/server_info/8.6.75.51:7707/ gRd«Karma has new name GrD«Karma it is still showing her stuff from when she wasjust karma i reset the stats for here 3-4 times and i am getting ready to again.
everytime i have reset it when she plays again it still comes up as little tags not big tags.so not sure what is going on.ty again for the fast reply stay safe happy gaming.
deathhasabearPM
#8
Mar 21, 2011 8:24 AM
GAMETRACKER ADMIN Joined: Oct 2007
Posts: 548
This sounds like a case sensitivity issue? I believe GameTracker.com is case insensitive when storing player names. I'll look into this further when I get a chance.
There is an inverse relationship between the amount of useful information you provide, and the time it will take for your issue to be resolved.
sabuPM
#9
Mar 21, 2011 12:14 PM
Joined: Sep 2007
Posts: 6
yea all it seems to me is that since they changed thier tags and the different cases its still reading the lower case ty again for your help and i hope we can figure this out as always stay safe and happy gaming
frankyboy26PM
#10
Oct 16, 2011 11:08 AM
Joined: Jan 2010
Posts: 421
I Have a similar problem in "Death Warrant:Monster Mash RPG - Chicago" for UT2004. My in game name is "DW>FrankyTheFly" with a upper case "F" for the word "Fly" but GameTracker have my name with a lower case "f" in the word "Fly" (like this "DW>FrankyThefly"). I probably made a mistake once using a lower case letter "f" and it register the name like this, now it won't revert too the original name with a upper case "F" even if I have been playing with the original name since then.

When I do a search for "DW>FrankyTheFly" I got a result hit in "Death Warrant:Monster Mash RPG - Chicago" but when i clicked on the name it display an error page, if I search for "DW>FrankyThefly" (lower case f) then I get a hit in the same server but this time it bring me to the player stats page.

I guess the only way to correct this would be to edit the name directly into the database and replacing the lower case "f" with the original upper case "F".