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FAQ - GENERAL
  • WHAT IS GT LITE (GAMETRACKER LITE)?
    GT Lite (GameTracker Lite) is a gaming application for Windows and Mac that provides game management and real-time statistics.
  • WHY GT LITE?
    GT Lite was created to enhance your gaming experience. Sharing real-time game statistics with your friends through your GameTracker.com profile has never been easier!
  • DOES GT LITE INCORPORATE SPYWARE OR MALWARE?
    Absolutely not. We are gamers just like you and we hate spyware. GT Lite also offers privacy options.
  • WHERE DO I CREATE AN ACCOUNT TO LOG INTO GT LITE?
    GT Lite uses your GameTracker.com account. You can sign up for an account on GameTracker.com. Once your account has been activated, you can use these same credentials to log into GT Lite.
FAQ - INSTALLATION
  • WHAT VERSIONS OF WINDOWS DOES GT LITE SUPPORT?
    Windows XP (32-bit or 64-bit). Windows Vista (32-bit or 64-bit). Windows 7 (32-bit or 64-bit).
  • WHAT VERSIONS OF MAC OS X DOES GT LITE SUPPORT?
    OS X Leopard 10.5.6 or greater. OS X Snow Leopard 10.6.0 or greater. Intel based Mac required.
  • HOW DO I RESOLVE A WINDOWS INSTALLER ERROR?
    Your internet connection has dropped out ...
    If you experience this error, it is either because your internet connection has dropped out in the middle of the download, or because a piece of software is blocking the download. Please ensure any software (such as security/anti-spyware/anti-virus software) is not filtering downloads on the installer or the following domains: gametracker.com
    Unable to extract files to the requested installation folder
    If you experience this error, it is because the GT Lite installer cannot write to the target installation directory. Please verify that files in this directory are not locked, then restart the installer.
    Unable to verify that files were installed to the requested installation folder
    If you experience this error, it is because the GT Lite installer cannot verify that GT Lite program files were installed correctly. This is usually related to third party software (such as anti-virus and security suites) interfering with the GT Lite installation.
    This application has failed to start ...
    If you experience this error, it is because you do not have the Microsoft Visual C++ (x86) runtime files installed. These files can be downloaded from Microsoft's website [here].
    Please shutdown GT Lite before installing ...
    If you experience this error, the process GTLite.exe is currently running on your computer. Please shutdown the GT Lite client (GTLite.exe) and then restart the installer.
    Please shutdown any games before installing
    If you experience this error, it is because the previous installation of GT Lite installed on your computer. GT Lite cannot properly update while you are playing a game. Please finish playing the game, then restart the installer.
    The GameTracker Lite installer or uninstaller is already running ...
    If you experience this error, you have already started an install or uninstall of GT Lite. Please wait for that install or uninstall to complete before running the installer again.
    Your Windows Installer version X.Y is lower then required 3.1. Download and install Windows Installer 3.1?
    If you experience this prompt, it is because you do not have Windows Installer installed on your computer. Windows Installer is an operating system service that applications can take advantage of in order to help install software. The installer requires that version 3.1 be installed on your computer. This can either be installed by Microsoft via "Windows Update" or by downloading it directly from Microsoft here or by allowing the installer to automatically download it and install it for you. This may or may not require a computer reboot.
    Download of Windows Installer 3.1 failed ...
    If you experience this error, it is because your computer is unable to reach our download server http://www.gametracker.com please either see the FAQ answer above and download Windows Installer 3.1 from Microsoft's website or restart the installer.
    GameTracker Lite requires Windows Installer version 3.1 ...
    If you experience this error, it is because you have chosen not to install Windows Installer 3.1. The GT Lite installer cannot complete without this component.
    The Microsoft Visual C++ run-time files (x86) are not installed. Download and install the Microsoft Visual C++ run-time (x86)?
    If you experience this error, it is because you do not have the Microsoft Visual C++ (x86) run-time installed. GT Lite uses Microsoft Visual C++ run-time for performing common programming tasks. This can either be installed through your computer's "Windows Update", by downloading it directly from Microsoft [here], or by allowing the GT Lite installer to automatically download and install it. This may or may not require a computer reboot.
    Download of Microsoft Visual C++ run-time (x86) failed ...
    If you experience this error, it is because your computer is unable to reach our download server http://www.gametracker.com. Please either see the FAQ above and download the Microsoft Visual C++ (x86) run-time from Microsoft's website or restart the GT Lite installer.
    GameTracker Lite requires Microsoft Visual C++ run-time (x86) ...
    If you experience this error, it is because you have chosen not to install the Microsoft Visual C++ (x86) run-time. The GT Lite installer cannot complete without this component.
    This program requires Windows XP with service pack 2 or later
    If you experience this error, it is because your operating system does not meet GT Lite's minimum requirements. Computers running Windows must have a version of Windows XP with service pack 2 or newer to install GT Lite.
    Please shutdown GameTracker Lite before uninstalling
    If you experience this error, the process GTLite.exe is currently running on your computer. Please shutdown the GT Lite client (GTLite.exe) and then restart the uninstaller.
    Please shutdown any games before uninstalling
    If you experience this error, it is because a game is running on your computer. GT Lite cannot properly uninstall while you are playing a game. Please finish playing the game, then restart the uninstaller.
  • HOW DO I RESOLVE A MAC INSTALLER ERROR?
    Please shutdown GT Lite before installing.
    If you experience this error, the process GTLite is currently running on your computer. Please shutdown the GT Lite client (GTLite) and then restart the installer.
FAQ - TROUBLESHOOTING
  • HOW DO I RESOLVE A LOG IN ERROR?
    This version of GT Lite is no longer supported by GameTracker. Would you like to visit a webpage where you can get updates?
    If you experience this error, it is because your version of GT Lite is no longer supported by GameTracker. You can download a newer version of GT Lite on the downloads page.
    Unable to communicate with the GT Lite in-game service. Please try again shortly or contact the GT Lite support team for further assistance.
    If you experience this error, it is because your version of GT Lite cannot communicate with a core component. Try waiting several minutes before trying again. In some cases, security/firewall/anti-virus software may be filtering connections between the GTLite and GSInGameService processes on your computer. In other cases, reinstalling GT Lite may resolve the problem.
    GT Lite is unable to communicate with the GameTracker service. Please check your internet connection or contact the GT Lite support team for further assistance.
    If you experience this error, it is because your version of GT Lite cannot communicate with the GameTracker service over the internet. You may have security/firewall/anti-virus software on your computer that is filtering traffic on the GT Lite process. In this case, you will need to "Allow" access to GT Lite in these types of programs.
    The GameTracker service has returned invalid data. Please try again shortly or contact the GT Lite support team for further assistance.
    If you experience this error, it is due to service maintenance on our end. Try waiting several minutes before trying again. You may also create a post on our forum stating the problem.
  • HOW DO I RESET GT LITE TO THE FACTORY CONFIGURATION ON WINDOWS?
    • Shutdown GT Lite, and wait for the process to end.
    • Delete your "%AppData%\GameTracker" directory. You can type "%AppData%\GameTracker" on any windows explorer window.
  • HOW DO I RESET GT LITE TO THE FACTORY CONFIGURATION ON MAC?
    • Shutdown GT Lite, and wait for the process to end.
    • Delete the "GameTracker" directory in your home folder. This folder is typically "/Users/YOUR USER NAME/GameTracker".
  • WHY DON'T GT SERVER JOIN LINKS WORK?
    GameTracker.com requires that the GT Lite client is installed on your computer for the "Join" server links to function properly. These join links (formatted as "gt://"), are URL types recognized by GT Lite. These links are similar to standard URL types such as "http://", "https://", and "mailto:". If your web browser does not launch these links, you will have to configure your web browser to launch "GTLite.exe" when a "gt://" link is activated. These links are also known as URL types, URI types, and MIME types.
  • HOW DO I REQUEST A NEW GAME?
    If you are looking to have a game added to GT Lite, you may create a new post on our forum and request that we add it. You may also request it through the GT Lite client (Help -> Request Game). If you are a game publisher or have technical information about a game, this can be submitted to us [here]:
  • HOW DO I SETUP SCREENSHOTS?
    Before taking any screenshots in-game, you must choose which key to use. This setting can be changed in the GT Lite "Settings" window, under the "Screenshots" tab. Once you have configured a hot-key, simply press the key while playing a game and GT Lite will take a screenshot. GT Lite will play a sound after the screenshot has been taken.
  • I CANNOT TAKE A SCREENSHOT! (or) SCREENSHOTS DON'T WORK!
    If your GT Lite games-list window states "Unable to take screenshot for [INSERT GAME HERE]", then it could be due to one of the following conditions:
    • You are trying to take a screenshot in a game where previously you have disabled screenshot support. Screenshot support can be changed on a per-game basis by opening the "Edit Game" window (Located in the GT Lite "Settings" window, under the "Games" tab), and changing the check next to "Enable screenshots".
    • You are trying to take a screenshot in a game which uses an anti-cheat technology such as PunkBuster. Due to the design of PunkBuster, it may detect GT Lite's screenshot system as a cheat. We have disabled screenshots by default for certain games which this has become a known issue, these games include:
      Call of Duty 4, Battlefield Bad Company 2, Battlefield 2, Battlefield 2142, Medal of Honor (2010)
      If you would like to enable screenshot support in these games, you can do so by opening the "Edit Game" window (Located in the GT Lite "Settings" window, under the "Games" tab), and check "Enable screenshots".
    • Your video driver is out-of-date. Video card manufacturers often update their drivers to help maximize compatibility for games and game-related software (such as GT Lite). Please ensure you are using the latest video driver available for your computer.
    • You are trying to take a screenshot in a game that uses a graphics technology not yet supported by GT Lite. For Windows users, GT Lite has strong support for Direct3D 9 and OpenGL based games. For Mac users, GT Lite has strong support for OpenGL based games only. Direct3D/OpenGL are technologies used by game developers to make games. Most game developers will specify which technology their game uses in their "minimum system requirements" documentation.
      Technologies not yet supported: Direct3D 8, Direct3D 10, Direct3D 11.
      Some games will allow you to choose a "DirectX"/"Direct 3D" version and/or "OpenGL". Choosing "Direct3D 9" or "OpenGL" will help maximize compatibility.
    • You are trying to take a screenshot in a native 64-bit game. GT Lite does not yet support 64-bit games on either Windows or Mac. Do not confuse a 64-bit game with a 64-bit operating system. For example, most 32-bit games run on 64-bit Windows and GT Lite remains compatible with these games. You can determine whether or not the game is 32-bit or 64-bit by using your system's task manager utility.
    • You are a Windows user, trying to take a screenshot in a Direct3D 9 game which has anti-aliasing or "FSAA" enabled. GT Lite supports games which use anti-aliasing or "FSAA", however the compatibility is greater when this game feature is turned off. These settings are usually located in a game's "video" or "graphics" settings.
  • SCREENSHOTS ARE SLOW! (or) SCREENSHOTS LAG MY GAME!
    If you notice screenshots slowing down your gaming experience, the following tips may help:
    • Choose "BMP" (bitmap) as the image type for saving screenshots. This setting can be changed in the GT Lite "Settings" window, under the "Screenshots" tab.
    • For Windows users, disable anti-aliasing or "FSAA" while playing a game. These settings are usually located in a game's "video" or "graphics" settings. Although your game will not look as smooth, this will greatly increase screenshot compatibility and performance. This affects Direct3D 9 games.
  • WHY DON'T JOIN LINKS WORK IN MEDAL OF HONOR (2010) (MOH)?
    GT Lite currently supports MOH for server tracking and gameplay hours. Automatically joining a server is not yet available with this game.
    The game publisher has not yet released the technical information required to launch the game into a particular server (to the best of our knowledge). If you have this information, and would be willing to provide it to us - we would be more than glad to update our game database.
    We would need MOH program command lines for the following:
    • Server IP.
    • Server port.
    • Server RCON password.
    • Server RCON username.
    • Player login username.
    • Player login password.
  • WHY DON'T JOIN LINKS WORK IN BATTLEFIELD BAD COMPANY 2 (BC2)?
    GT Lite currently supports BC2 for server tracking and gameplay hours. Automatically joining a server is not yet available with this game.
    The game publisher has not yet released the technical information required to launch the game into a particular server (to the best of our knowledge). If you have this information, and would be willing to provide it to us - we would be more than glad to update our game database.
    We would need BC2 program command lines for the following:
    • Server IP.
    • Server port.
    • Server RCON password.
    • Server RCON username.
    • Player login username.
    • Player login password.
  • WHY DON'T JOIN LINKS WORK IN FRONTLINES FUEL OF WAR (FFOW)?
    GT Lite currently supports FFOW for server tracking and gameplay hours. Automatically joining a server is not yet available with this game.
    The game publisher has not yet released the technical information required to launch the game into a particular server (to the best of our knowledge). If you have this information, and would be willing to provide it to us - we would be more than glad to update our game database.
    We would need FFOW program command lines for the following:
    • Server IP.
    • Server port.
    • Server RCON password.
    • Server RCON username.
    • Player login username.
    • Player login password.
  • WHAT DISTRIBUTIONS OF COUNTER-STRIKE (CS) 1.6 SUPPORTED?
    We only support the steam version of counter-strike (CS) 1.6. Any "custom" or "hacked" versions are not supported in GT Lite.
  • HOW DO I RESOLVE "Unable to launch requested game as it is not a known game."
    If you are experiencing this error, it is because you are trying to launch a game that GT Lite doesn't recognized as "installed". You probably have experienced this by clicking a GT "join" link.
    GT Lite does not come with any games.
    GT Lite only recognizes games that you have installed on your computer.
    To resolve this error, you will have to let GT Lite know where the game is installed on your computer. This can be done using the "Add Game" window, located in the "Games" tab of the "Settings" window.
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